Customer Success Coordinator

Chicago, IL

Full Time

Customer Success

Mid Level

Hybrid | Chicago, IL | $20-$24/hour | Full-Time | Great Benefits

Are you an experienced customer service professional who enjoys solving problems, coordinating orders, and helping customers have a great experience?

Labelmaster is looking for a Customer Success Coordinator to support our growing Customer Success team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and has experience working with CRM and ERP systems.

This is more than a traditional customer service position—you'll be responsible for coordinating customer orders, managing inbound requests, ensuring service level agreements (SLAs) are met, and helping deliver an exceptional customer experience.

We are an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place

What You'll Do

Manage inbound customer orders and service requests
Route orders to the appropriate internal teams
Monitor order status and ensure SLA deadlines are met
Answer customer inquiries via phone and email
Resolve customer issues and escalate when appropriate
Process quotes and customer orders accurately
Maintain customer records within CRM and ERP systems
Work closely with Sales, Operations, and Production teams
Track customer service metrics and performance
Help train and mentor newer team members
Support continuous improvement initiatives

What We're Looking For

Required

5+ years of customer service or customer support experience
Experience with CRM or ERP systems
Strong order entry and order management experience
Excellent communication and problem-solving skills
Experience handling high customer interaction volumes
Ability to multitask and prioritize competing requests
Strong Microsoft Office skills, especially Excel and Word

Preferred

Microsoft Dynamics 365 experience
Omnichannel customer service experience
Order management systems
E-commerce experience
Call center or customer contact center experience
Reporting and SLA tracking experience
Experience mentoring or training coworkers
Knowledge of Dangerous Goods or manufacturing is a plus

Why You'll Love Working Here

Hybrid work schedule
Monday-Friday schedule
Competitive pay ($20-$24/hour)
Excellent health, dental, and vision benefits
401(k) with company match
Paid holidays and generous PTO
Education assistance
Collaborative team environment
Stable, growing company with career advancement opportunities

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EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.

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