Customer Service Advocate

In-Office | Chicago, IL | $20-$24/hour | Temporary (3-Month Assignment)

Do you enjoy helping customers, solving problems, and delivering exceptional service? Are you looking for a role where you can make an impact every day while maintaining a healthy work/life balance?

Labelmaster is seeking a Customer Service Advocate to support customer order management, product inquiries, and issue resolution. In this customer-facing role, you'll serve as a key point of contact for customers while partnering with Sales, Marketing, Product Management, Manufacturing, and other internal teams to ensure an outstanding customer experience.

This position is ideal for someone with customer service experience who thrives in a fast-paced environment, enjoys learning technical products and processes, and takes pride in delivering accurate, timely support. 

What You'll Do

• Assist customers through phone, email, chat, and other order channels. 
• Process and document customer orders accurately and efficiently. 
• Respond to inquiries regarding product pricing, availability, billing, and order status. 
• Manage customer communications and ensure timely issue resolution. 
• Escalate customer inquiries and concerns based on urgency and established guidelines. 
• Support sales quote requests and customer opportunities. 
• Collaborate with Sales, Marketing, Product Management, and Manufacturing teams to address customer needs. 
• Meet and exceed customer service metrics, including calls handled, response times, conversion rates, and issue resolution goals.
• Maintain accurate customer records and communications in company systems. 

Required Qualifications

• 2+ years of customer service experience.
• Strong communication and customer relationship-building skills. 
• Experience with Microsoft Office Suite, including Excel and Word. 
• Strong attention to detail and data entry skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Ability to work on-site and collaborate effectively with team members. 

Preferred Qualifications

• CRM experience. 
• Experience with ERP systems. 
• Customer escalation, problem-solving, and issue triage experience.
• Customer service training or mentoring experience. 
• Experience supporting technical products, quotes, or order management processes. 

Why Join Labelmaster?

• Competitive hourly pay ($20-$24/hour). 
• In-office work environment. 
• Pre-tax transit program. 
• Sick leave eligibility after 30 days. 
• Opportunity to work for an established and growing company dedicated to making the world safer through hazardous materials compliance solutions. 
• Collaborative team that values innovation, continuous learning, and employee contributions. 

About Labelmaster

Labelmaster helps organizations simplify the complexities of shipping Dangerous Goods (Hazmat) through industry-leading products, software, and services. We proudly serve customers across manufacturing, healthcare, automotive, transportation, food and beverage, and many other industries.

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EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300