Maintenance Account Manager

Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

We’re seeking people who:

• Don’t want to work for typical corporate employers
• Want to contribute to making the world a safer place (no, really)
• Have a life outside of work

Benefits

• Health Insurance
• Dental & Vision Insurance
• Education Assistance
• Matching 401(k) Program
• Referral Program
• Hybrid work schedule

Position Purpose

Maintenance Account Managers are responsible for maintaining accounts, client relationships and overall volume for existing core customers.

For this role we offer a base pay of $24.04 - 31.25 hourly 

Essential functions

• • Communicating with customers by phone, through email and virtual meetings to ensure their needs are understood, addressed, and opportunities are uncovered and follow through to closure.
  • Building strong customer relationships to maintain current business and expand into new categories in existing customers where applicable
  • Collaborating with various internal departments to ensure they fulfill all customer requests
  • Resolving complaints and keeping track of all processes that pertain to the customer’s needs
  • Make a minimum of 50 call attempts/logged calls to keep customers engaged and informed.
  • Acting as the customer’s representative to ensure their demands are met with a focus on improving the customer experience
  • Collecting and analyzing data concerning customer behavior to understand changing needs

Additional Responsibilities
 

• Always take responsibility for the safety of self and others
• Take responsibility to eliminate accidents, injuries & hazards at all times
• Observe and act in accordance with all applicable laws & regulations & company policies
• Other duties/projects as assigned

Experience/Skills

• Four-year college degree in business or equivalent experience
• Reasoning ability – Ability to apply common sense understanding to carry out detailed and involved written or oral instructions. 
• Ability to deal with problems involving many concrete variables in standardized and un-standardized situations
• Ability to work overtime when needed
• Acquire working knowledge of all intranet programs
• Ability to close sales
• Ability to manage multiple sales cycles simultaneously
• Interpersonal skills
• Account management skills
• Ability to multi-task
• Strong phone skills
• 2 - 5 years sales experience, preferably as an inside sales account representative or manager experience
• A minimum of 2 years quota-carrying sales experience
• Proficiency in PC usage, recent versions of Windows a plus
• Knowledge of Microsoft Office (Outlook, Word, Excel
• Ability to navigate various sales platforms such as Salesforce and internal system
• Documented formal sales training

Skills and Attributes We’re Looking For

• Account management skills
• Strong organizational skills
• Ability to multi-task
• Assertive, high-energy personality
• Resilient character
• Strong phone presence
• Excellent verbal and written communication skills
• A high level of integrity in all business dealings
• Excellent ability to close the sale

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing jhollins@labelmaster.com.

Pay Transparency Policy Statement - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Acknowledgements & Consent

American Labelmark Company (ALC) will not consider your application for employment unless you read and sign the following. I acknowledge that any employment offer is:

Solely for at-will employment and I understand that this means that either ALC or I may terminate my employment at any time for any or for no reason. This understanding cannot be altered by anyone unless it is in writing and signed by the President of ALC; and

Conditional on the satisfactory result of any drug and/or alcohol, medical examinations, other tests, educational requirements, educational verification, satisfactory references, and other obligations ALC may require. I agree to sign and execute the following form included with this application packet: Consent to Drug and Alcohol Testing.

I affirm that the information I have provided in seeking employment with ALC (including this application form and any accompanying documents such as my resume) is correct and that any false or misleading information, including omissions may result in my not being hired or, if already hired, in my dismissal.

I have no obligation to any former employer or to any other person that would prevent me from fully performing my duties to American Labelmark Company(ALC). I am not subject to any outstanding agreement or restrictive covenant inconsistent with the terms of ALC employment. Should I fail to disclose the existence of a third party obligation, whether enforceable or not, for cause.

I authorize investigation and verification of the information I provide in this and other documents relating to my application for employment. I authorize, now and in the future, all persons, companies, schools, former employers, credit bureaus and law enforcement agencies to provide ALC with information about me and I release each of the above from any liability for doing so now and in the future. I also authorize ALC, now and in the future, to provide information about me to conduct the investigation and verification process. I understand the public websites may be reviewed to gather information for this application and I release ALC from any liability for doing so.

If I am hired, I will completely read and remain familiar with ALC's Employee Handbook and other policies as issued or amended. Please direct any questions to Human Resources at 800-358-6200 x2300